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- Case Studies
- Enhancing Profitability Through Business Process Excellence:
The Green Mountain Coffee Roasters' Story
» read Case Study
- Discovering Our Purpose Through The Eyes Of Our Constituents:
The Jewish Community Relations Council Summit
- » read Case Study
- Articles
- www.entrepreneur.com:
- Creating a Culture of Respect
Dec 28, 2007: Developing positive and open relationships at work depends on the way we talk — and listen.
- Talking Politics
Nov 01, 2007: With the 2008 elections less than a year away, find out what type of discussions are appropriate for the workplace.
- The Unwritten Rules of Civility
Oct 16, 2007: Getting along' in the workplace sometimes requires more than merely following the Golden Rule.
- Generations Working Together
Sep 06, 2007: Make the most of your multi-generational workforce by understanding employees' unique strengths and how to nurture them.
- Engaging Diversity: Disorienting Dilemmas That Transform Relationships
November 2007 » download article
Ilene C. Wasserman, PhD and Placida Gallegos, PhD
Abstract — The diverse workforce offers opportunities for us to challenge our everyday assumptions and reflexive responses to our social worlds. New skills and tools for making sense of our experiences are critically important. The REAL Model helps organizations leverage differences in their workforce and the marketplace.
- Transformative Learning Strategies for Developing Cultural Competence in Leaders
November 2007 » download article
Terrence E. Maltbia, Teachers College, Columbia University
Ilene Wasserman, ICW Consulting Group
This paper explores the potential in applying transformative learning theory and related strategies for guiding diversity practitioners in constructing and facilitating targeted interventions for individuals, groups and organizations as they move through various stages of intercultural sensitivity in route to cultural competence.
- Red City High School Meets Blue City High School Online: Engaging Diversity in a Collaborative Inquiry with Students
November 2007 » download article
Abstract — Forty students, twenty from suburban Spokane and twenty from suburban Philadelphia came together to reflect on how their views of themselves and each other shifted as a result of the relationships they developed during an online forum, an extracurricular activity for their high school advanced placement U.S. history class.
- Transformative Learning in Human Resource Development: Successes in Scholarly Practitioner Applications: Conflict Management, Discursive Processes in Diversity and Leadership Development
April 2007 » download article
Beth Fisher-Yoshida, PhD, CCS Teachers College, Columbia University
Kathy D. Geller, PhD. Arete Leadership International. Ltd.
Ilene C. Wasserman, PhD. ICW Consulting Group
Today's complex global environment calls for leaders to be agile decision makers, to engage in critical self-reflection, integrating reflection with action, and to partner with those who are different in significant ways. These capabilities and skills are the core qualities of transformative learning. This session weaves together research findings that explores transformative learning in the context of managing conflict, leveraging diversity and relational leadership. The interactive design of this session will demonstrate how three practitioners have designed structured processes to foster transformative learning.
Dancing With Resistance: Leadership Challenges In Fostering A Culture Of Inclusion
April 2007 » download article
[DRAFT: Please do not cite or quote without permission of authors.]
Chapter for K. M. Thomas (Ed.), Diversity resistance in organizations:
Manifestations and solutions. Mahwah, NJ: Lawrence Erlbaum Associates.
Ilene C. Wasserman, Placida V. Gallegos, & Bernardo M. Ferdman
This chapter explores how leaders can engage resistance in support of their activities to champion diversity and inclusion in their organization. Just as fostering diversity starts at the top, so too does engaging resistance. Resistance can take many forms. The success or failure of any change initiative is determined by what leaders do with resistance (Maurer, 1996; 2002). When resistance is ignored or addressed ineffectively, it becomes a negative force that can threaten change. When leaders expect, acknowledge and embrace resistance, it becomes a powerful instrument for change.
Taking a Look at Law Firm Diversity Beyond the Numbers.
March 2006 — Issue of The Legal Intelligencer
» download article
Lessons Learned from Living from the Heart of Appreciative Inquiry.
February 2006 — Issue of the Ai Practitioner
» download article
Two particular questions I have found compelling for some time are: How does what we learn and develop as we work enhance how we relate in our personal lives, and how does what we learn in relating with our families and communities enhance the work we do in the world?
As guest editor of the AI Practitioner, these questions formulated my invitation and became the inspiration for this issue of the AI Practitioner. As we are a community of practitioners who share a commitment to a particular approach to our work, the invitation was to reflect on how we integrate our intentions for being in our work in our every day personal lives. People's responses to these questions were personal, insightful, and generative. The contributors to this issue provided rich examples of how Appreciative Inquiry, as a paradigm, a social construct and a methodology provides guidance for being in relationships in ways that bring life to possibilities be they personal, consultative, managerial or parental. Living the principles is not something we turn on or off, depending on the context. Attending to how one engages with people, circumstances and challenges both in one's work life and one's personal life is mutually reinforcing. Further, the very relationships we foster become our daily reminders of how our words and our intentions create the vision of what we are moving toward and generate the social worlds we aspire to live.
Appreciative Inquiry and Diversity: The Path to Relational Eloquence.
2005 — Proceedings From AERC 2005
» download article
Abstract: Transformative learning has developed over the last 25 years into a leading theory of adult learning. This paper describes what we learned from an appreciative cooperative inquiry of people's experience in groups exploring faith, race and gender diversity. The inquiry itself created transformative dialogic moments. Transformational learning is framed from a relational perspective.
Appreciative Inquiry and Diversity: The Path to Relational Eloquence.
August 2005 — Issue of the Ai Practitioner
» download article
This article describes practices that foster new ways of engaging deeply embedded historical differences such as race, gender, class, sexual orientation and faith affiliation that acknowledge each other and create new forms of relating. The principles of Appreciative Inquiry along with the theoretical framework and practical tools of the Coordinated Management of Meaning (CMM), were used to guide reflective conversations with groups exploring such differences in dialogue to identify these practices. The inquiry and reflection itself had a heliotropic or generative impact.
Inspiring Hope, Igniting Action Through Dialogue: The Women's Interfaith Exchange (WIE) and the Philadelphia Multi-Faith Women's Dialogue (PMWD) Partnership
August 2004 — Issue of the Ai Practitioner » download article
This article describes the experience of the meeting and collaboration between the Jerusalem Women's Multifaith Dialogue and the Philadelphia Women's Multifaith Dialogue. Published in the AI practitioner in 2004
- Visit Ai Practitioner at www.aipractitioner.com
- Presentations
- Building Community: From Diatribe To Dialogue Fostering Transformative Dialogic Moments in Group Reflection: Transforming Polarized Narratives of You vs Me to Narratives of We
April 2006 — Presentation to the Eastern Communication Association » download presentation
ECA 97th Annual Meeting Philadelphia
Pennsylvania Applied Communication Interest Group
Thursday, April 27, 2006
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